Policies
Terms & Conditions
These terms apply to every order placed through this website. By placing an order you confirm that you accept them. They work together with our return & refund policy, privacy policy and shipping policy, which form part of these terms.
1. Your responsibilities as a customer
- Provide accurate contact and delivery details, and make sure someone can receive the delivery.
- Use your account only yourself and keep your sign-in details private.
- Pay for the orders you place, and contact us promptly if there is a problem with an order or delivery.
- Follow the return conditions in our return & refund policy when returning an item.
We may suspend or close an account that is used for fraudulent orders, abuse of promotions, or repeated misuse of the website.
2. Ordering
Add products to your cart, choose a delivery method and checkout while signed in. Your order is a request to buy; it is confirmed once our team verifies stock, payment and delivery details. Product availability is limited to stock on hand, and images and specifications are provided by the manufacturer or supplier and may vary slightly.
3. Pricing
Prices are shown in Sri Lankan Rupees and include the charges displayed at checkout, together with any delivery fee for the method you choose. We try to keep prices and stock information accurate, but mistakes can happen: if a product was listed at a wrong price or is out of stock after you order, we will contact you before processing, and either party may cancel the affected order. We may change prices at any time, but changes do not apply to orders we have already confirmed.
4. Payment
- Cash on delivery — pay in cash when your order arrives.
- Bank transfer — transfer to the account shown at checkout and provide the payment reference so we can verify it.
Card payment is not available on this website. Bank-transfer payments are verified manually against the order amount and reference, and this verification and general order processing can take time, particularly on weekends and holidays — your order is prepared once payment is confirmed. We never ask you to send card numbers by email or message.
5. Order confirmation and communication
After you place an order you will see the order in your account. We may contact you by phone or email to confirm your delivery, as described in our shipping policy. Please keep your contact details up to date; if we cannot reach you or the delivery fails after repeated attempts, we may cancel the order and refund any payment already made.
6. Shipping and delivery
We deliver island-wide. Standard delivery takes 2–5 working days and express delivery is available in major cities, as described in our shipping policy. Delivery fees depend on the delivery method and are shown at checkout before you pay. Delivery times are estimates, not guarantees, and can be affected by weather, courier availability and address issues.
7. Cancellations
You may ask to cancel an order before it has been shipped by contacting us with your order number. Once an order has shipped, it is handled as a return under our return & refund policy. We may cancel an order, with notice and a full refund of any payment made, if a product is out of stock, if a price error occurred, if payment cannot be verified, or if delivery cannot be arranged.
8. Returns, refunds and defective products
Returns, refunds and defective products follow our return & refund policy: unused items in original, undamaged packaging can be returned within 7 days of delivery; defective products are handled under the manufacturer’s warranty; and approved refunds are issued to the original payment method or as store credit after inspection. Refund processing depends on your bank and can take several working days after approval.
9. Digital products and subscriptions
Digital products such as licence keys and downloadable software, and service subscriptions, follow different conditions from physical products, as described in our return & refund policy. Because they are delivered instantly, they can generally be returned or refunded only when they are defective, do not work as described, or were not delivered. Activated licence keys and started subscriptions may otherwise be non-refundable.
10. Technical services
Repair and technical service bookings are subject to technician availability, and final quotes are given after diagnosis, as described in our terms for service bookings. Diagnostic fees and parts are quoted before work is carried out where the service requires it.
11. Limitations of liability
To the extent permitted by law, our liability for any order is limited to the amount you paid for the affected product or service. We are not liable for losses that are not a direct result of our actions — for example delays caused by delivery providers, manufacturer delays in warranty support, or problems caused by incorrect information you provide. Nothing in these terms limits your rights as a consumer under applicable Sri Lankan law, or our liability for anything that cannot lawfully be limited.
12. Governing law
These terms are governed by the laws of Sri Lanka, and the courts of Sri Lanka have jurisdiction over any dispute arising from them. We will always try to resolve any issue directly with you first — please contact us before taking any other step.
13. Contact
Questions about these terms or your order can be sent through the contact page, by phone, or by email:
These terms may be updated from time to time; the version published here on the day of your order applies to that order.