Return & Refund Policy

This policy explains when products can be returned and how refunds are processed. By ordering from Buzz Buy Store you agree to the conditions described below. The conditions differ between physical products, digital products and service subscriptions, so please read the section that applies to your purchase.

1. Return eligibility — physical products

Unused physical products in their original, undamaged packaging can be returned within 7 days of delivery. To make a return, contact our support team with your order number before sending the item back. Returns must include all accessories, cables, manuals and free items that came with the product.

We cannot accept a return when:

• the product has been used, installed, or shows signs of wear or damage caused after delivery;
• the original packaging, seals or serial-number stickers are missing or damaged;
• the item is a clearance or final-sale item that was clearly marked as non-returnable at checkout.

2. Damaged or defective products

If your item arrives damaged, or develops a fault, contact us as soon as possible with your order number and, where possible, photos of the item and its packaging. Defective products are handled under the manufacturer’s warranty: our team will confirm the fault with you and arrange the repair, replacement or refund option that the warranty provides.

3. Incorrect items

If you receive a product that is different from the one you ordered, contact us with your order number and we will arrange to correct it. Please keep the item in its original, unopened packaging until we confirm how it should be returned or exchanged.

4. Digital products and subscriptions

Digital products (such as licence keys or downloadable software) and service subscriptions follow different conditions from physical products. Because digital items are delivered instantly and cannot be “returned” physically, they can generally be returned or refunded only when they are defective, do not work as described, or were not delivered. Activated licence keys and started subscriptions may otherwise be non-refundable. If a digital product or subscription does not work as described, contact us with your order number and we will review the case.

5. Refund eligibility

Once we receive and inspect a returned item, we will confirm whether it meets the conditions above. Approved refunds are issued to the original payment method or, where agreed with our team, as store credit. Refunds are not issued for items returned outside the 7-day window, items excluded in section 1, or digital products and subscriptions that activated correctly.

6. Refund processing times

Refunds are processed after the returned item passes inspection. Once a refund is approved:

• card payments are usually refunded within 5–10 working days, depending on your bank;
• bank-transfer payments are refunded to the account the payment was made from;
• cash-on-delivery refunds are issued by bank transfer, so we will ask you for the account details to refund.

Exact timing depends on your bank or payment provider and is outside our control. We will keep you informed by phone or email while your return and refund are being processed.

7. How to contact support

To request a return, report a damaged or incorrect item, or ask about a refund, contact our support team with your order number. You can reach us through the contact page, by phone, or by email:

• Contact page and message form

This policy may be updated from time to time; the version in force is the one published here on the day of your order. See also our shipping policy and terms & conditions.